Privacy Policy

1. Introduction

Logistics Wa Pty Ltd (ABN 81 696 786 991, ACN 696 786 991) (“we”, “us”, or “our”) is committed to protecting the privacy of every individual we interact with. This Privacy Policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act.

By engaging our services, visiting our website at logisticswapty.site, or submitting information through our contact or quote forms, you acknowledge that you have read and understood this Privacy Policy.

2. What Personal Information We Collect

We may collect and hold the following types of personal information:

• Full name and contact details (email address, phone number, business address)
• Business name, ABN, and billing information
• Freight consignment details including sender and recipient addresses
• Information submitted via our website contact and quote request forms
• Communications records including emails and telephone notes
• Information about your use of our website, including IP addresses and browser data (collected via cookies and analytics tools)
• Any other information you choose to provide to us

We collect only the personal information that is reasonably necessary for our business functions. Where practicable, we will give you the option to interact with us anonymously or using a pseudonym.

3. How We Collect Personal Information

We collect personal information directly from you where possible. This may occur when you:

• Submit a quote request or enquiry form on our website
• Enter into a freight or logistics service agreement with us
• Contact us by email, telephone, or in person
• Use our online freight tracking portal
• Provide consignment details for delivery or warehousing services

In some circumstances we may receive your personal information from third parties, for example from a sender who nominates you as a freight recipient. In these cases, we will handle your information in accordance with this Policy.

4. Why We Collect and Use Personal Information

Logistics Wa Pty Ltd collects and uses personal information to:

• Provide freight, warehousing, distribution, and related logistics services
• Respond to quote requests, enquiries, and service communications
• Process payments and manage accounts
• Improve our website, services, and customer experience
• Meet our legal obligations, including tax, customs, and transport regulatory requirements
• Send service-related updates and notifications (e.g. delivery status alerts)
• With your consent, send marketing communications about our services

5. Disclosure of Personal Information

We may disclose your personal information to third parties in the following circumstances:

• Subcontractors and carriers: We engage sub-carriers and transport partners to fulfil deliveries. These parties receive only the information necessary to complete the consignment.
• Service providers: We use third-party software providers for freight management, accounting, email, and website hosting. These providers are subject to appropriate confidentiality and data handling obligations.
• Legal and regulatory bodies: We may disclose information where required by law, court order, or regulatory authority, including the Australian Border Force, the National Heavy Vehicle Regulator (NHVR), or the Australian Taxation Office (ATO).
• Business transactions: In the event of a merger, acquisition, or sale of our business, personal information may be transferred as part of that transaction.

We do not sell, rent, or trade personal information to third parties for marketing purposes.

6. International Disclosure

We do not routinely transfer personal information outside of Australia. If circumstances require cross-border disclosure, we will take reasonable steps to ensure that the overseas recipient handles your information in a manner consistent with the Australian Privacy Principles.

7. Data Security

We take the security of your personal information seriously. We implement physical, electronic, and procedural safeguards to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. These measures include:

• Encrypted data transmission (HTTPS/TLS) on our website and portals
• Password-protected and access-controlled internal systems
• Employee training on data handling and privacy obligations
• Regular review of our security practices

If we suspect a data breach that is likely to result in serious harm, we will notify the Office of the Australian Information Commissioner (OAIC) and affected individuals as required under the Notifiable Data Breaches scheme.

8. Your Rights Under the Australian Privacy Principles

Under the Privacy Act 1988 (Cth), you have the right to:

• Request access to the personal information we hold about you
• Request correction of personal information that is inaccurate, out of date, or incomplete
• Complain about a breach of the Australian Privacy Principles
• Opt out of direct marketing communications at any time

To exercise any of these rights, please contact us using the details in Section 10 below. We will respond to access and correction requests within 30 days. We may charge a reasonable fee for providing access to personal information.

9. Cookies and Website Analytics

Our website may use cookies and similar tracking technologies to improve user experience and analyse website traffic. Cookies are small files stored on your device. You can disable cookies in your browser settings; however, doing so may affect the functionality of certain parts of our website.

We may use third-party analytics tools (such as Google Analytics) that collect anonymised data about website usage. These tools are governed by their respective privacy policies. We do not use this data to personally identify individual visitors.

10. Contact Us — Privacy Enquiries

For all privacy-related enquiries, access requests, correction requests, or complaints, please contact our Privacy Officer:

• Company: Logistics Wa Pty Ltd
• Email: ceo@logisticswapty.site
• Postal Address: Privacy Officer, Logistics Wa Pty Ltd, Rivervale WA 6103
• ABN: 81 696 786 991

If you are dissatisfied with our response to a privacy complaint, you have the right to contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. The current version will always be published at logisticswapty.site/privacy.html. We encourage you to review this Policy periodically. Your continued use of our services after any update constitutes acceptance of the revised Policy.